AceGemz Refund and Returns Policy
Effective Date: 15th September, 2023
At AceGemz, we are committed to delivering high-quality real jewelry products to our valued customers. We want you to be confident in your purchase decisions. Please read the following policy carefully, as it outlines our no-refund and no-gift-card policy once an order is accepted.
1. Order Acceptance
1.1. Once you place an order with AceGemz and it is accepted, the sale is considered final. Under normal circumstances, we do not offer refunds or gift cards for accepted orders, except as specified in Section 2 (Defective or Damaged Items).
2. Defective or Damaged Items
2.1. If you receive an item from AceGemz that is defective or damaged upon receipt, please contact our customer service team within [Insert Number] days of receiving the item.
2.2. We will work with you to resolve the issue promptly. This may include offering a replacement for the defective or damaged item at no additional cost.
3. Contact Us
If you have any questions or concerns regarding your order, please contact our customer service team at acegemzofficial@gmail.com
AceGemz values your satisfaction and is dedicated to providing top-quality real jewelry products and excellent customer service. Thank you for choosing us for your jewelry needs.